Ebay CEO Says Same-day Delivery Possible

| Erin Lynch

Ebay’s CEO John Donahoe said during the Goldman Sachs Technology and Internet Conference that he believes the ecommerce company can provide same-day delivery at scale. Donahoe said it can be done in a similar to the way the on-demand private driver company Uber conducts its business where private driving companies attempt to outbid each other for fares.

Studies Show Free Shipping is a Big Consumer Perk

| Erin Lynch

With 57% of adults shopping with retailers that offer free shipping, and 27% add unplanned items to their cart in order to meet free shipping thresholds, according to Forrester, it clear that free shipping is a major trend in the industry and will probably only get bigger.

How to Make Your Packaging Products Reorder-friendly

| MCM staff

In marketing, emphasis is often placed on the initial efforts to get a customer interested in a product or service. This is a natural part of the sales cycle, of course, but it tends to overshadow the very important aspect of repeat business and the contribution it makes to overall success. Here’s why giving your customers the tools to easily return and purchase additional units of what your business offers is actually just as important as the advertising that brought them to you in the first place.

Join us for the 2013 Operations Summit Conference

| MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

Donahoe: Congressional Inaction Heightens Postal Service Financial Crisis

| MCM staff

“We encourage the new 113th Congress to make postal reform an urgent priority, and to work steadily toward the quick passage of reform legislation,” said Postmaster General Patrick Donahoe. “We will continue to work with leaders of our House and Senate oversight committees and all members of Congress to help make this happen.”