Weights and Measures
A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and
Shipping/Delivery
HISTORY LESSON
THE STATISTICS seem to bear out the headlines. Capital spending has increased after two years of recession, and companies up and down the supply chain
Analyze This
Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement
Service Call
Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency
Overstock.com Subject of FTC Inquiry
Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company
Vintage Systems
If your current enterprise systems are not meeting your needs (don’t have the functions, or can’t handle your volume), who needs an article to decide
The Store Fantastic
This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same
FAST COMPANY
Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks
Installing Speech Recognition Technology in the Warehouse
Why not do it? This kind of talk is a sign of the times. As recently as two or three years ago, fulfillment and distribution executives were still asking
Over and Out
YOU KNOW THE STATISTICS, but you never thought it could happen to you. You’ve lost your job. Don’t panic, advises outplacement pro Harry Dahlstrom in