Manual to Automatic

| Barbara Arnn

RETURNS MEAN TROUBLE and expense at either end of the supply chain, and the larger the business, the larger the potential headache of returns. Just ask

Safe and Sound?

| MCM staff

Three years after the worst terrorist attack on U.S soil, our panic may have subsided, but our vigilance shouldn’t slacken. Although another assault could

Alloy Ends 3Q in the Black

| MCM staff

New York-based cataloger and marketing firm Alloy reported a third-quarter profit thanks largely to lower operational and legal expenses and higher net merchandise sales

opinion & response

| MCM staff

Rosy Deal for Shriver The latest celebrity to have a rose named after her is none other than California’s first lady, Maria Shriver. The daughter of the

Cyber Shopping Spree

| MCM staff

TO THOSE WHO POOH-POOHED the Internet, there’s new proof that like it or not, the darned thing is an effective information tool. After surveying 3,000

twelve for the road

| Rama Ramaswami

No matter which carrier you use, there are ways to radically cut your shipping costs, according to Mark Taylor, CEO of Plymouth, MI-based Taylor Systems

opinion & response

| MCM staff

Duluth Trading Co. Gets Plumbers Off Crack At one time or another, we’ve all been exposed to Plumber’s Crack the pants’ sag that exposes too much of a

Logistics Binge

| MCM staff

Operations may be slender these days, but the conference menu isn’t. Low-carb aficionados will cringe at what attendees consumed at this year’s Council

Orchestrating Change

| Chris Brasted

When title 9 sports founder Missy Park called her own catalog’s 800-number pretending to be a customer, she was shocked when she was asked for the code