Reverse Gear

| Lew Waddey

A company may outsource all or a portion of its operations. Typically, a firm that chooses to outsource the fulfillment portion of its business does so

New Web Catalogs

| Ellen Hansen

Airgas B2B To give customers another channel for ordering product and communicating with the company, Radnor, PA-based Airgas launched Airgas B2B in September.

SHORT TAKES: Snake Oil

| David Pluviose

A software vendor tells you he has a CRM package that will double your customer base and quadruple your profits in 90 days. Don’t buy it! According to

Short Takes

| MCM staff

Hard landing for retailers; e-tail rouge; some noir; pay more for phone services

The Cybercritic: Chocolatiers

| The Cybercritic

This month the Cybercritic looks at chocolatiers. See’s Candies Reviewed Dec. 8, 9 a.m., Explorer 5.0, www.sees.com Overall rating: 6.1 Brand identification: