Melissa Payner-Gregor Out at Bluefly

| Tim Parry

Melissa Payner-Gregor has resigned as CEO at Bluefly, according to an 8-K the off-price luxury apparel and accessories merchant filed Feb. 2 with the Securities and Exchange Commission. Payner-Gregor, who also gave up her seat on Bluefly’s board of directors, was immediately replaced by chief operations officer Joseph C. Park.

United Retail Group Files for Chapter 11

| Jim Tierney

Under Section 363 of the Bankruptcy Code, United Retail Group has entered into an asset purchase agreement with private equity firm Versa Capital Management. Versa Capital will serve as the stalking horse bidder during the court-supervised auction of the business.

Clear and Compelling Video Thumbnails Can Boost SEO Rankings

| Dr. Melody King

Google has opened the door to one method for improving search rankings: a higher profile for videos, and as of late 2011, Google started showcasing larger video thumbnail images. Here’s why that’s important for your SEO rankings, and how to make sure you’re doing video thumbnails well.

Glendale Acquired by Capital Resource Partners

| Jim Tierney

Private equity firm Capital Resource Partners has acquired Glendale, a direct marketer of ceremonial uniform accessories and parade equipment worn and used by the military, police and fire departments, schools and organizations.

Weaving Your Heritage into Your Branding Communications

| Andrea Syverson

No doubt, you can recall iconic products for each of these companies without seeing their bricks or clicks or printed catalog pages. You may have some of these items in your closet right now. Just how do they combine this past/present approach? Here’s a look at how these

The Top 20 Contact Center Metrics for 2012

| Penny Reynolds

The three main stakeholder groups are pretty obvious. The most important group is, of course, is your customer base. The second group is the senior management team. And the third group is your contact center workforce. We

2011 in Review: QR Codes Become Mainstream and Mystery

| Tim Parry

The U.S. Postal Service, which is not necessarily known for being cutting-edge, deserves credit for raising QR code awareness to direct mailers. The USPS offered mailers a 3% discount if it used the 2D barcodes in its mailings over the summer.