Tips to Retain Your B-to-B Customers

| Bill Singleton

How are you going to keep your customers? If you market to consumers, you can incent them to stay with your retail store, catalog or online shopping site through discounts and rewards appropriate to their needs

How to Handle Katrina Zip Suppressions

| Jim Whitford

The USPS says those affected by Hurricane Katrina can now receive mail again. But are your Louisiana and Gulf Coast customers still living there? And if they returned, are they ready to buy? Here for four things to consider before you start mailing again to those areas

Is Add-A-Name All That?

| Tim Parry

The practice of add-a-name allows merchants to use second-tier prospect names to fill gaps in carrier routes. But in the long run, does it save money? Here are some thoughts from Robin Lebo of catalog consultancy Lebo Direct

Five Ways to Maintain Data Security

| Yama Habibzai

Welcome to the 21st Century. You can now have access to customer data 24 hours a day. But that presents risks. Want to keep your network secure (and compliant with Payment Card Industry standards?) Find out how