Katrina Mail Update

| MCM staff

The U.S. Postal Service has lifted the suspension of standard letters and periodicals destined for zip codes 369, 393, and 394. Appointments are required for drop shipments to these zip codes, however.

Calculating the True Value of Your List Rental Income

| MCM staff

If your list is available for rental, one of the challenges you face is identifying the true value of your list rental income. List rental value can no longer simply be equated with list rental income. The increased reliance on exchanging during the past few years has forced mailers and their list managers to take a more comprehensive, realistic view of the definition of value that is derived from having one

Abacus Indicator: Electronics Lead B-to-C AOV

| MCM staff

According to the Abacus Indicator from Broomfield, CO-based direct marketing services provider Abacus, the electronics category produced higher average order values (AOVs) last year than any other business-to-consumer catalog/Web category. The average order size of a consumer electronics purchase last year was $179.

Keeping Mail out of Katrina’s Wake

| MCM staff

As the death toll, damage, and destruction mounts in the areas devastated by Hurricane Katrina, list industry executives are calling for mailers and service bureaus to halt all mailings to the affected regions until conditions improve.

The Answer Is in the Data

| David Ehrenthal

An increasing share of senior executives recognize that they need to invest in customer relationship management (CRM) to increase sales, improve profitability, and reinforce the company

Review Your Remail Strategy

| Gina Valentino

Remails to best-customer groups maintain about 65% of the original response rate for the group: If the best-customer group earns an 8% response rate on the first drop, the remail will earn 65% of the 8% (.08 x .65 = .052, or 5.2%). Not bad. How many of your average-customer groups pull 5.2%? Any rental lists pull 5.2%? You can see why a remail strategy is important to the overall growth and profitability of the company.

Co-ops get down to business

| Mark Del Franco

Just as the major consumer cooperative databases are busy cranking out new products and services, as we reported last month (Co-ops kick it up a notch),