38.1% Direct Sales Gain Fuels Yankee Candle’s Year
Comparable sales in Yankee Candle’s Consumer Direct business increased by 47.7% over the prior year fourth quarter. For the year, direct sales were up 38.1%
Ecommerce
J.C. Penney’s Web Sales Dropped 33% in 2012
The $1.02 billion in ecommerce sales for the year were the lowest for JCP since 2005, when it became the first retailer to break the $1 billion mark in online sales. Will the March 15 launch of Canadian fashion line Joe Fresh, and a revamped home store in May, help JCP differentiate itself online?
Niraj Shah on Wayfair.com, Flash Sales and Tablet Shoppers
Wayfair.com CEO and co-founder Niraj Shah talks with Multichannel Merchant senior content manager Tim Parry at eTail West 2013. Shah discussed the success of its Joss & Main flash sales site, how flash sales will resonate with its Wayfair.com customers, and the comparisons of Wayfair to Amazon.com
Tablet Users are Looking for the Physical World Experience
Tablet users are now becoming one of the biggest forces to capture within the ecommerce world, but unfortunately only 7% of retailers are prepared to serve them. In this article you will learn a few tips from some of the speakers who focused on tablet use during the 2013 eTail West conference.
Growing Your Business with Order Management in the Cloud
Growing a multichannel retail business with order management in the cloud means having important details about the business such as customer orders, fulfillment requests and inventory levels available in real-time as the information is no longer stuck in the back office. SMBs who leverage the cloud gain actionable insight into the details of their business. For small retailers, this insight translates to growth and increased efficiencies, positioning their business to capitalize on opportunity.
Ecommerce Customer Satisfaction Continues to Rise
According to the American Customer Satisfaction Index’s (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI’s 100-point scale. The improvement in the e-commerce sector, which comprises the online retail, brokerage, and travel categories, is driven in part by the strong performance of the aggregate of smaller e-retailers and e-brokerages.
Amazon’s Customer Q&A Is Social Commerce Done Right
Amazon now offers true social Q&A on most of their product pages. Amazon is not the first to introduce this, like they were with customer reviews. But this is why they have leapfrogged the competition with a beautiful execution of the concept.
6 Things to Keep in Mind When Replatforming
If you’re considering a replatform, it’s likely because your ecommerce site is highly complex and dynamic, with rich content, targeted merchandising, interactive customer support and advanced search capabilities. The good news is that it doesn’t have to be tricky. Here’s a checklist of six things to help ensure a smoother process.
5 Tips For Building Online Trust
Although a number of factors come into play when a customer makes a decision to buy online, none other is more important than trust. Here are five tips to help avoid those common mistakes and develop a website that is secure and trusted.
CommerceV3 Co-Founders Talk Ecommerce Trends
CommerceV3 founding partners Nathan Focht (left) and Blake Ellis critiqued a slew of ecommerce sites last week at IRWD 2013. In this video, they talk about what ecommerce trends they saw with Multichannel Merchant senior content manager Tim Parry.