More Merchants Report Soft December Finish
This week, there are more up-and-down results coming in from crosschannel retailers. And two reports indicate spending overall was down in December.
Ecommerce
NetSuite Acquires Retail Anywhere
NetSuite Inc. today announced that it has acquired Retail Anywhere, a provider of multichannel retail management solutions designed to improve the retail customer experience. The acquisition builds on NetSuite’s SuiteCommerce platform.
3 Predictions for Small Merchants in 2013
During the last year, we
10 Tips to Build a Multichannel B2B Ecosystem
Building a multichannel ecosystem without upsetting existing channel relationships is a real challenge that requires balancing the concerns of referral and resale partners with the needs of end-customers. Aside from channel conflict, internal resistance can also make the transition difficult.
Best Buy Swaps Email Out for Live Chat
Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.
Busting the Top 5 Ecommerce Myths
Like it or not, there is an art to successfully running an ecommerce website. Although the web is filled with survey results, whitepapers, and research on how to make your site better, there is still a lot of misleading information out there that could get you into trouble. In this article, Nicolas Fincher will help clear the air and spotlighting 5 of the most common ecommerce myths.
Innotrac Releases SmartHub Findings on Ecommerce Experience
Innotrac Corporation announced the results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in August of this year. The report evaluated over 100 merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service, and returns.
Honeywell to Acquire Intermec for $600 Million
Intermec, a provider of data capture and information management solutions, announced that an agreement is in the works in which technology and manufacturing firm Honeywell International will acquire Intermec for $600 million. The deal is expected to go through by the end of the second quarter 2013.
Remote Language Translation: Strengthen Your Cross-Channel Customer Support Strategy
In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it
Acquity Group Expands Canadian Presence
Acquity Group, a Brand eCommerce and digital marketing company, has announced that it will be opening a Toronto, Canada office to help boost business development in North America.