Online home goods seller Wayfair reported net revenue of $787 million for the second quarter, up 60% year-over-year, and $756 million in direct-to-customer sales, as it implements a shift to more insourcing of logistics, enabling faster, more efficient fulfillment.
Top retailers use innovation to deliver an outstanding customer experience and set themselves apart. Here’s why Ulta Beauty won MCM’s Innovator of the Year.
Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.
Ecommerce growth is fueling a tight market for distribution and fulfillment center space, as merchant companies look to expand networks to meet the demand. See which markets are seeing the greatest demand, and
Forward-thinking retailers are tasked with delivering a unified omnichannel experience that accommodates customers’ rapidly changing preferences while also meeting investors’ constant expectations. To do this they need to embrace the 3 tenets of a seamless retail supply chain. Learn what they are and how you can apply them.
SMB online retailers are using multiple carriers to get better pricing and eliminate the risk of keeping all their eggs in one basket, according to a new study from Accenture. See what carrier capabilities are most critical to them, and what they’re looking for in terms of cross-border services.
Despite the importance of properly managing inventory, it is estimated that nearly half of small businesses fail to track it, even though it should be the number one priority. So what does winning inventory management look like? Here are 3 guiding principles for you to follow.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
PetSmart has selected an enterprise Order Management System (OMS) to help fuel its omnichannel operations, including it additional ecommerce platforms such as Pet360.com and PetFoodDirect.com. See how the system will help PetSmart get orders to online shoppers when and how they want them, enabling new features such as subscription and customized home delivery services.
Honeywell plans to acquire warehouse automation provider Intelligrated for $1.5 billion. See more details about this major transaction.