Global
Parcel Consolidator Streamlite Ceases Operations
Parcel consolidator Streamlite ceased all operations today after nearly seven years in business. On its website, the Atlanta-based company posted the message below.
3 Tips for Better Customer Service in an Outsourced Contact Center
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
5 Tips for Shipping Packages
In the not so distant past, the shipping department would get a new product from the conveyor, find a large enough box from stock, insert the product, add packing material, seal it and label it for pickup by the carrier. This method often meant that the shipper paid a higher cost than necessary. Today an experienced shipper will consider a few important things BEFORE reaching for a box and the packing tape.
Ecommerce Critique: A Look at Abandoned Cart Messages
Post-abandonment emails should be part of your marketing strategy. These examples of real-world abandoned cart emails can help you see what strategies might work for you.
Bazaarvoice to Acquire PowerReviews in $151.9 Million Deal
Bazaarvoice will pay $31.0 million in cash, issue up to 6.4 million shares of common stock and assume vested and unvested options to purchase the common stock of PowerReviews equivalent to 1.6 million options to purchase the common stock of Bazaarvoice.
Direct Sales for Staples Rise 2% in 1Q
First-quarter sales for Staples slipped 1%, to $6.1 billion, for the three months ended April 28. Direct sales from its North American Delivery Business — which includes the Staples and Quill catalogs and online businesses as well as the Staples contract delivery business — grew 2%, to $2.6 billion.
Shipwire Expands Reach With Four New Integrated Partners
Shipware announced four new partners, Miva Merchant, PrestaShop, LemonStand and Virtuemart, have joined them in providing Enterprise Logistics for Everyone, a push that seeks to help ecommerce merchants increase revenue opportunities by outsourcing shipping and fulfillment.
5 Questions to Ask About Social Media Customer Support
For many businesses, the social media component is a critical element for their contact center. As a contact center is the extension of the brand, social media is an extension of the service. It is one more form of interaction that today