New Bills Aim to Reduce Organized Retail Crime
Three bills introduced in Congress Wednesday aim to reduce the impact of organized retail crime, or ORC, on merchants.
Marketing
Getting Help From Hosted Contact Center Systems
Cutting costs and improving customer service are everlasting business goals in any economy. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the life of their existing contact center infrastructure. In other words, companies want to deliver better service at lower costs using the software and hardware they already own.
J.C. Penney’s Net Income Down 50%
The final quarter and full year 2008 results are in for J.C. Penney Co., and they aren
Williamsburg Making President’s Day Debut on QVC
Williamsburg, which sells furnishings and home d
The Voice of the Corporate Blog
Merchants often pose this question when we discuss implementing a widespread corporate blogging program focused on search acquisition: Who should be blogging at your company?
Buyers Guide Contact Form
GET LISTED IN THE DIRECT MARKETING BUYERS GUIDE AND REACH THOUSANDS EVERY MONTH Summary: The buyers guide is the industry’s primary source of product & service suppliers for today’s leading direct marketers & multichannel merchants. Direct subscribers …
Downsizing Hits Smithsonian Catalogue
The staff of the Smithsonian Catalogue department is a lot smaller these days: Six of the mailer
Survey Shows L.L. Bean is Tops in Customer Service
How does it feel to be the best in customer service? Just ask apparel merchant L.L. Bean.
Possible Sale for Design Within Reach
Furniture merchant Design Within Reach announced Feb. 2 it has hired investment banking firm Thomas Weisel Partners to help it review strategic alternatives. The firm will provide advice related to an unsolicited offer recently received by Design Within Reach.
Consumer quarterly sales reports
There Were More Losers Than Winners among the consumer companies tracked by Multichannel Merchant. Five of the nine merchants followed posted third-quarter