Amazon.com and Overstock.com have lost the first round of their lawsuits challenging a relatively new tax law allowing the state of New York to collect sales taxes from Web retailers with no physical presence in the state.
Yes, there were actually a few multichannel merchants that did well this holiday season, despite the dismal economy. We caught up with a few of them to see how they did it.
The venerable Montgomery Ward catalog , with origins dating back to 1872, will soon be back in the mail. It
As multichannel merchants assess the 2009 holiday sales shortfall and the bleak outlook for 2009, this week brought a new round of industry layoff announcements.
We all understand the value of a search engine
Savvy multichannel merchants use social media to connect with consumers. They know that one of the best ways to build a community is to create a dialog with customers
Faced with slumping sales, Oneida Ltd., which for 129 years has been selling flatware, dinnerware, cookware, kitchen tools and cutlery to consumers and the food service industry, is closing its 20 factory outlet stores in the U.S.
One relationship to examine as you look to trim costs is the one you have with your service bureau. Service bureaus are evolving
There is no rule of thumb about the extra lift to expect when a follow-up e-mail is sent after a direct mail promotion or actual purchase. But here’s some important things to consider before sending that follow-up e-mail
Fickle consumer spending in today