Control Freaks

| MCM staff

A woman goes online in search of a new blouse. She’s not exactly sure of what she’s looking for, so she asks her sister to shop with her. Her sister thinks

FUNDAMENTALS OF MERCHANDISING

| MCM staff

Product is the lifeblood of your business So when was the last time you put any serious thought into the way you merchandise your catalog, Website, or

MAKING A RATE CASE

| Rob Martinez

When your shipping costs go up, it would be nice if you could just pass that increase along to your customers. But you can’t: Multiple studies show that

Red Envelope’s redo

| Jim Tierney

Hoping to reverse its lackluster financial performance, Red Envelope last fall quietly revamped its brand. The gifts cataloger relaunched its Website

Merge/purge for small mailers

| Gina Valentino

You know you have to combine multiple lists and run them through software to single out duplicate records before a catalog mailing. But the merge/purge