ONLINE EXCLUSIVE: Call to Contact
Some people may still call them call centers, but theyre sporting more than telephones these days. A transition from call centers to full-fledged contact
Marketing
T. Shipley, Awards.com Form Holding Company
On Aug. 30, business accessories cataloger T. Shipley merged with recognition products marketer Awards.com to form B2B Brand Group LLC, a $30 million
The 3-D Customer
Everything is going digital. Just think of all the little computer chips that surround us in our phones, TVs, CD players, watches, appliances, cash registers,
A Look at Victoria’s Secret Look Book
The secret to Victoria’s Secret’s 84-page Fall Look Book is less skin and more fashion apparel. While this is sure to disappoint fans of the company’s
Great Expectations
Common sense will tell you that if you don
Awards.com, T. Shipley Form $30 million B2B Brand Group
Lyndhurst, NJ–Just over two weeks after acquiring business furniture marketer Reliable Home Office Awards.com has announced that it will merge with Maitland,
Reinvent the Wheel
Merchants have been using customer relationship management since they first set up shop in clean, well-lit caves thousands of years ago. They knew, for
FREEZE FRAME
Nothing much may be a perfectly fine answer to give to an old friend who calls to ask whassup. But if that’s how you describe what’s going on in your
The 2ND ANNUAL I.Merchant Awards
As hundreds of budding entrepreneurs learned, building an e-commerce site is easy; building an effective and successful one isn’t. A stellar Website has
Short Takes: Folie Deux
It may take two to tango, but if your partner isn’t coordinated, you go splat. We always knew that the New Economy call center isn’t quite as cozy with