Short Takes
Hard landing for retailers; e-tail rouge; some noir; pay more for phone services
Marketing
Sticker Shock
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
Lip Service
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Can This Relationship Be Saved?
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
Gold Collar CSRs
Companies are realizing that the most significant investment they can make is not in their databases or computers, but in their customer service staff
Where Are They Now?: The Annotated First Catalog Age 100
When trying to figure out where you’re going, sometimes it helps to look at where you came from and how you got to where you are today. With that in mind,
Don’t miss the Catalog Power Forum
Join the top executives of Black Box, Brylane, Fingerhut, Newport News, and Catalog City at the Annual Catalog Conference Power Forum, June 5.
On the Scene at Jupiter Retailing Forum: Customization Means Conversion
Chicago–“Overhyped and underdelivered” is how Bill Bass, senior vice president of e-commerce and international for Lands
On the Scene at Jupiter Retailing Forum: Customization Means Conversion
Chicago–“Overhyped and underdelivered” is how Bill Bass, senior vice president of e-commerce and international for Lands