Neiman Marcus to Close Operations in China
Neiman Marcus has notified its suppliers that it will be closing its Chinese warehouse citing a change in business model.
Operations & Fulfillment
How to Prepare the Right Agents for Your Customers
When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part … Continue Reading →
3 Tips to Spring Clean Your Ecommerce Strategy
Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is … Continue Reading →
The Future of Flats and FSS
Megan Brennan, Chief Operating Officer for the U.S. Postal Service came to speak at the American Cataloger Mailer Association’s National Catalog Forum in Washington D.C. on May 8. Her presentation … Continue Reading →
USPS Looking into Possible Postage Increase
The United States Postal Service will soon “look into” raising the postage rate for various types of mail commonly used by consumers and businesses that mail periodicals, magazines, newspapers and marketing material.
Solutions to Prevent Rising Postage Costs for Catalogers
There are solutions catalogers can do to safeguard their catalog from rising postage costs. In a hand-out at the American Catalog Mailers Association’s National Catalog Forum in Washington, D.C., Quad/Graphics … Continue Reading →
USPS Makes Innovative Changes
It’s all about innovation for the U.S. Postal Service. The key areas of innovating are centered on how they can market their products and services.
Using Social Media as a Customer Service Tool
brand followers are not just about using social media to gain coupons or deals from retailers, it’s the place to be heard. This infographic touches on the many ways retailers can use social media for customer service and how that can turn your company from “good” to “great.”
Donahoe Lays Out the Future of the USPS
Post Master General and CEO Patrick Donahoe of the U.S. Postal Service painted a grim picture during his State of the USPS presentation to attendees at the American Catalog Mailers Association’s 2013 National Catalog Forum
The IMb Evolution
Evolving is inevitable especially in today’s digital age. Technology dominates a significant portion of our everyday lives from social media, the use of mobile devices and computers among other forms of technology. So it shouldn’t be a surprise that the U.S. Postal Service continues to evolve in the digital age as well.