5 Contact Center Holiday Tips
The holidays are upon us now, which means you
Operations & Fulfillment
Walmart Testing Same-day Delivery Service
Walmart is getting into the same-day delivery service. Walmart, the nation
Online Sales Tax Will Create Ecommerce Chaos
Steve DelBianco, executive director of NetChoice, said there is “big momentum” for federal legislation that would allow states to require online retailers to collect sales tax
Brands Need to Reduce Operations Friction
Reducing friction, which can lead to customer risk, cost time, aggravation, complaints, and negative word of mouth, is imperative for brands today. Find out how to reduce any potential operations friction.
5 Mistakes Merchants Need to Avoid this Holiday Season
While this can be an exciting time of year for merchants, it can also be a very stressful one in which certain things may get overlooked. So as you
NRF: Holiday Sales Will Rise 4.1%
Despite political and fiscal uncertainties, the National Retail Federation predicts holiday sales this year will rise 4.1%, to $586.1 billion.
How to Maintain Healthy Multichannel Inventory Management
As more merchants are listing products in multiple marketplaces like eBay or Amazon to reach potential buyers, they aren
Backup Plans: How to set up a disaster-recovery plan
We know the Northeast is in the path of Sandy, and it may be the Storm of the Century. But do we think enough about the storm’s implications when it comes to our businesses and how prepared we are? Here’s what should be in a business continuity/disaster recovery plan, how to know if the plan will work, and what you need to do to keep it current.
Buy Online and Pickup in Store for iPhone 5
By using Apple’s Personal Pickup system, customers can now purchase the iPhone 5 online and pick up in store for a limited time only.
Website Usability Testing Boosts Profitability for B-to-Bs
The obvious difference between business-to-business and consumer websites is the immediacy of conversion. B-to-b sales cycles are usually much longer, and often incorporate live salespeople and multiple decision makers.