Taking advantage of cross-selling and up-selling can maximize company profits and significantly enhance the overall customer experience by adding value to customers during inbound interactions and limiting the number of outbound calls potential and existing customer receive. Here’s four steps for effectively incorporating cross-selling and up-selling into your contact center
Making your seasonal employees feel like they
As companies grow and expand, third-party logistics (3PL) is an option that more of our clients are evaluating. To be objective, 95% of our clients have internal call center and fulfillment and they are pleased with the results.
J. Jeffery Peoples, CEO of postal software provider Window Book, wants all merchants to adopt the Intelligent Mail Barcode (IMB) Full Service plan because he says it
The decision to outsource order fulfillment can be a difficult one for merchants, but Steve Warren, vice president of business development for fulfillment services provider Fifth Gear, offers some suggestions that can make your outsourced fulfillment operation have that in-house feel.
Direct electronics merchant Newegg has named Kunal Thakkar vice president of operations. Thakkar will be responsible for overseeing all of Newegg’s logistics and transportation functions, including managing the company’s warehouse operations and transportation service providers.
Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives
When the capacity of your operations is compromising the health of your business and the achievement of your goals, merchants should consider solutions that can put them back in control. For many fast-growing companies, that solution is outsourced order fulfillment. Here are four reasons why.
Online behemoth Amazon acquired Kiva Systems for $775 million in cash — a deal which could see robotic technology playing a larger role in the company
Ernie Schell, executive director of Marketing Systems Analysis, says everyone pays attention to how important it is to have a unified database for managing customers, orders, and inventory in a multichannel environment. But it