For the home agent model to be successful, policies must be written and agents must buy in to the concept that working from home is a privilege and that there can be no deviation from expectations as outlined
A bipartisan Senate bill titled,
Many multichannel merchants have cut back on or even eliminated the mail channel in recent years because of the high costs associated with print. That’s
Never underestimate the creative power from your associates. That was the central message from Michael Kalck, senior director of distribution for Crate & Barrel, during his keynote address Wednesday at the Parcel Forum in Chicago
Kim Silva, operations team leader for food gifts cataloger Fairytale Brownies, says some of her company
Potpourri Group president/CEO Jonathan Fleischmann is ready for this year
For Threadless.com
Building preparation for the winter might not be atop most merchants
People used to think the phrase
The returns process can have a tremendous impact on the overall customer experience in retail that can lead to repeat business when done properly. Making it easier and less expensive for customers to return products allows companies to build loyalty and gain a key advantage over competitors. Here are three quick tips that can be implemented now to help retailers create a streamlined and convenient returns process.