Tips for Seasonal Warehouse Staffing
The holiday crunch is no time to be short staffed or to have workers making mistakes that could harm your reputation. These are a few tips for hiring and managing seasonal operations employees.
Operations & Fulfillment
How to Make Labor Management Systems Work
Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.
Customers Prefer Easy to Exceptional
Why do customers keep coming back? Exceptional service is often listed as one of the top elements in the loyalty decision, but this may not always be the case. Many customers would prefer that you simply make it easy for them to shop and answer their own questions.
How to Effectively Reduce Parcel Shipping Costs
In the midst of surging fuel surcharges and carrier rate increases, many shippers would consider cost containment a strategic win. But simply containing shipping costs is not enough
Amazon Adds 15 Fulfillment Centers
The ecommerce giant has announced plans for 15 new fulfillment centers this year. The facilities will be located in Washington state, Indiana, South Carolina and Tennessee
Amazon Adds 15 Fulfillment Centers
Just when you think Amazon.com can
Report: USPS Can Save $4.5B with Curbside Delivery
How could the cash-strapped U.S. Postal Service save at least $4.5 billion a year? By moving from door-to-door delivery to curbside delivery, according to a USPS Office of Inspector General self-initiated audit to review modes of delivery.
Redefining the Call Center in a Web 2.0 World
Social media blurs the lines between marketing and customer care. The people using social platforms to network with each other want a seamless experience when they connect with companies
Crutchfield Saves on Shipping Costs with StarchTech
Chris Groseclose recalls talking to a sales representative at a warehousing conference in 2006 about a new kind of environmentally friendly packing material that could save his company in fulfillment expenses
Training Your Reps to Handle Live Chat
Your contact center reps should be well trained to handle live chats, since it