How Digital Disruptions are Affecting Supply Chains

| MCM Staff

How are digital disruptions affecting supply chains? This question is addressed in a new video from Jim Tompkins, keynote speaker at Operations Summit 2017. See what Tompkins has to say about why businesses must become digitally capable in order to achieve profitability.

38 Ways to Improve Your Fulfillment Operations

| Curt Barry

Question: How prepared is your company to deal with change in your fulfillment operations today and be profitable in the future? This first installment in a four-part series focuses on ways to help you reduce costs, increase productivity and improve customer service in your multichannel business.

United States Postal Service, U.S. Postal Service, USPS, postal rates, postal rate changes, new postal rates, ecommerce, ecommerce shipping, UPS, FedEx, dimensional weight pricing

USPS Requests Parcel Rates Increases for 2017

| MCM Staff

The USPS is requesting a Priority Mail rate increase of 3.9% and 3.3% for Priority Mail Retail. This compares to increases of 4.9% for both UPS and FedEx. See what prices are being proposed across all of its parcel products.

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

Creating a Winning Omnichannel Experience

| MCM Staff

How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new video from Multichannel Merchant, Radial executive John Byrde provides insights and tips that can help you achieve both.

Peak Season Shipping Cutoffs for FedEx, UPS, USPS

| Mike O'Brien

Once again, the folks at ShipStation have provided a useful infographic that provides the shipping cutoff dates for the various services provided by FedEx, UPS and the U.S. Postal Service. See what the latest dates are that packages can be picked up by major carriers in order to get to their destinations by Christmas Day.

Download | Improving the Delivery Experience with Transparent Customer Communication

| Tim Parry

With customer expectations rising, merchants are turning to personalized customer delivery for their next competitive advantage. Personalizing the delivery experience requires knowledge of the order and customer history to map to the best method of delivery. Download this report on improving your customer’s delivery experience and learn how to manage customer expectations and increase loyalty, why consumers want to be kept in the loop regarding shipping and delivery dates, how you can own the last-mile delivery experience this holiday season, and more.

Nordstrom, Costco, UPS Join Last-Mile Delivery Study in Seattle

| Mike O'Brien

Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.

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