Cover Your Assets
Being in the Business of Helping organizations create better processes to control their inventory, I found it ironic when an insurance adjuster told me
Operations & Fulfillment
A look at shipping processing systems
Up until about eight years ago, most of Harvey Software’s customers were manufacturers, freight forwarders, or other large shippers. Today, the shipping
Picking a parcel consultant
Adown economy is always a good time to renegotiate vendor contracts, and your parcel carrier is no exception. For extra leverage, many large shippers
Some shipping processing systems
AIVEA CORP. Products: E-Ship Shipping Manager (an end-to-end solution that works with nine major carriers); E-Ship Shipping Manager (a middle-layered
Supply Chain Concerns: Greenness, Security, Technology
A recent survey of 1,644 supply chain executives conducted by Capgemini — in cooperation with the Georgia Institute of Technology, Oracle and DHL — shows that while 98% see green initiatives as essential for future business success, most are unwilling to invest additional funds in the greening of their supply chains.
Technology for Training Contact Center Agents
Looking for a more efficient way to train your contact center agents? You might consider workforce management software.
Consider the Customer Before Warehouse Cutbacks
Given the recent chaos on Wall Street, now is a good time to be concerned about the financial health of your organization. And if there is any one place where you should be looking to find efficiencies and cost savings, it
Keeping contact center costs in line
Just about every business these days is challenged to do more with what you have. Contact centers seem to face even more pressure to perform miracles
Talking order fulfillment
Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why? Part of the reason is that
Hire power; power hiring
What with the turmoil in the economy and the availability of numerous seasoned executives, you might think this is an easy time to find staff. But that’s