Cataloger/retailer J.C. Penney is scaling back: According to further details of its 2009 bridge plan released on June 25, it will reduce capital expenditures from $1 billion in 2008 to $650 million next year.
Multititle home goods merchant Williams-Sonoma reportedly got socked with a copyright infringement lawsuit on Wednesday.
Up until a few years ago, the contact center managers at Vermont Teddy Bear would monitor the performance of the agents by walking up and down the aisles and listening in on random calls. If a manager happened to hear a problem, he would meet with the agent later to discuss it.
Everyone knows that improper packaging can lead to damaged product, which in turn can lead to returns, wasted shipping expense and customer dissatisfaction. In a worst-case scenario, improper packaging can prevent customers from buying again and generate negative word-of-mouth. So maybe it’s time to give your packaging a little more thought and emphasis.
How a company delivers customer service leaves a lasting impression: A positive experience leads to increased loyalty and sales, while a poor experience leads to frustration and increased churn. That
To expand product availability and provide faster fulfillment for its retail customers on the West Coast, Burton Snowboards, which sells snowboard equipment, apparel and accessories, has contracted with a distribution center in Walnut, CA.
By now you
Global communications company BT recently joined up with contact center technology company CosmoCom to promote adoption of green IT practices including the use of remote agents among contact centers in the U.K.
As part of its U.S. restructuring, Multichannel Merchant has learned that DHL Express is halting its @home delivery, effective Sept. 1. The @home service was designed for business-to-consumer shippers, and by some accounts was DHL