Sourcing from China: You get what you pay for
The steady stream of product recalls from manufacturers in China late last year caused panic at many U.S. companies. Quality and sourcing managers, along
Operations & Fulfillment
THE BOX STEP
Have you mastered the box step? Not the pattern dancers practice when learning to waltz, the catalog box dance. If you don’t know what I’m talking about, the box dance is what your customers do
Best bets for site tests
Nearly every Website team tracks site conversion. But few really do anything about it. That is, few use scientific testing to discover real improvements.
Keeping DC costs at bay
Need to cut costs? Who doesn’t these days. While there’s not much you can do about postage or paper prices, your DC is a prime area for reducing costs.
Bill would let merchants negotiate credit card fees
Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress in March may not be the best way to
Fulfillment Workers Sue BlueSky Brands
Nearly two weeks since BlueSky Brands closed its doors, the catalog holding company has yet to file for Chapter 11 bankruptcy protection
Helping Phone Reps Increase AOV
You can do a few things to increase your average order value. But you
How to Shop for a System
If you
Six steps to voice deployment success
Voice-directed work has been proven to significantly boost productivity, accuracy, safety and job satisfaction in distribution centers. But such results are most easily realized when organizations simultaneously plan for the people side of a voice deployment. Here are six steps to start.
Q&A : Lisa LaFave, Vice President, UPS
Lisa LaFave, vice president, UPS, shares her views on how operations and fulfillment personnel can make their supply chains more efficient, advancements in packaging techniques and material handling equipment, and how the healthcare industry can improve its supply chain…