Randy Strang, Vice President, UPS Customer Solutions, shares his view on the challenges facing today’s operations personnel, the role of third-party logistics providers (3PLs), and other critical topics that affect the supply chain.
Inventory is cash on pallets for companies, and if the inventory is not in motion, it is doing the company no good. In a perfect world, inventory is non-existent. If supply and demand are in sync, there is no reason to inventory any product. Alas, that is only in a perfect world.
With a slowing economy and rising transportation costs, today
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As U.S. markets continue to expand abroad due to increased overseas demand for American products, globalization, and other economic forces, operations managers are being thrust into the strange new world of international distribution.
In most contact centers, it is far more cost-effective for employers to retain a good agent than to recruit a replacement. Therefore, keeping employee satisfaction and morale at a good level is a common business goal.
The long-term success of any organization, and particularly a service organization such as a call center, depends upon continuous improvement. Most call centers have numerous measures of individual, team, and overall call center performance.
Want to get customers to make that second purchase? There
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