Ship-Shape
Touch of Class didn’t have the worst return rate, but 11% was bad enough. So the home decor cataloger started a quality assurance program. And it has
Operations & Fulfillment
Listen Up
We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it’s complete. But there’s another way. The worker gets the order through a headset. When he’s finished, he says
GIVE THEM WHAT THEY WANT
Boy meets girl. Boy proposes to girl. Boy and girl head down to the local department store and register for home items, such as place settings, stemware,
Victoria’s Secret Cuts Circ to Curb DC Woes
Problems with its new distribution center continue to plague Victoria
Scorecard Reveals Environmental Santas and Scrooges
Catalogers are making strides toward greater environmental responsibility, but the industry
The Perfect Order Equation
I need that shipped overnight! I need that delivered today! I do not want to pay a restocking charge!
Holiday Highlights: Lillian Vernon Ramps Up Operations
How does Lillian Vernon prepare for the surge in holiday business? O+F Advisor has a chat with Chris Anderson, the gifts merchant
15 Tips to Combat Parcel Rate Increases
All the parcel carriers will complete their 2008 pricing announcements in the next few weeks. Given the size of the increases announced so far, multichannel companies need to look at all options open to them and develop short and long-term strategies to reduce the impact.
Top 10 Tech Tools for Call Centers
Technology has revolutionized the contact center in recent years, and there
Voice Recognition Technology Hits the Desktop
Voice recognition software has long been used to collect customer information for the customer service agent prior to the live connection of the call. But voice recognition software in use on the agent desktop is now showing promise in its ability to lower costs by reducing call handle times and provide a better service experience for the customer and agent.