Multichannel contact centers must be prepared to perform at a high level, which requires funding. But you need the support and buy-in of senior management to make your case to get the funding.
Scandinavian fashion house Naisten Pukutehdas Oy has implemented an RFID-based total supply chain solution.
The future of your organization lies in the hands of your warehouse personnel. You probably did not want to hear that, and you most certainly do not believe it! But your warehouse knows your customers better than any other department in your organization.
Harnessing the power of consumer data requires making sound judgments about your data choices. When you understand what a data source is likely to deliver, and how to best combine data options, you can test and invest in information that is most appropriate and effective for your applications.
Third-party logistics provider Shipwire announced Nov. 12 that it has expanded into the Canadian market with a new Toronto-based warehouse.
As the holidays approach and people turn their minds to gift buying, distribution centers plan to see business surges. This time of year makes you focus on the need to have your process in line so that temporary employees can get up to speed as quickly as possible. Since order picking in most facilities is where all the action is, it seems appropriate to spend some time in this area–where usually the greatest opportunities for improvement can be found.
A metric-centric organization is one that has a comprehensive yet concise plan to capture, classify, and communicate important data elements, and more important, act upon it.
For most multichannel merchants, transportation of goods is the highest operational expense. Inbound freight costs for domestically sourced product typically range from 2%-4% of gross sales, while for imported product, inbound freight costs 6% to 12% of gross sales.
FedEx Express announced at the end of October it would raise its net average shipping rate by 4.9%– the carrier’s largest increase in seven years. The rate hike is composed of a 6.9% increase in standard list rates offset by a 2% reduction in the fuel surcharge.
Turnover costs range from $3,000 to $10,000 in people time, training, testing, and the ramp-up to full production. This does not include expenses for agencies, ads, etc. which must be added on.
As you research your turnover rate, here are some points to consider.