Batten down the hatches
The people at Orient Expressed thought they were ready for anything. We knew that we would be able to contact each other in the event of a disaster, says
Operations & Fulfillment
Prime real estate
Boden, the British apparel cataloger, was nearing annual sales of $100 million in the United States. But it had to ship every order from its Leicester,
Home, sweet home merchants
There’s no place like the home market, or multichannel purveyors of furnishings, linens, floor and window coverings, tableware, and kitchen items. The
Should customer service reps sell?
Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true,
Tooling around on PTS
Shopping for industrial tools online can be a major production especially if a site is not up to snuff. Production Tool Supply sells such complex items
Merchandising 2.0
As much as we hear these days about Web 2.0, e-commerce isn’t the only facet of multichannel marketing to advance. The best retailers are taking their merchandising strategies to new and higher levels
More pickup for price hikes
Unlike the current housing market of high inventory and falling prices, paper supply is going down and prices are heading up. Several mill closures and reduced demand are two key reasons why the cost of paper is escalating.
Inside storage and inventory control
Distribution center storage and inventory control may not seem like the sexiest parts of a multichannel business. But unless you have the product in stock
Across the street and into the warehouse
Time to visit the lifeblood of any catalog business: the distribution center. But to get to Orchard Brands’ DC from headquarters, you must cross the street.
Reaping revenue from roving holidays
Are you counting the days until Christmas? You should be consumer merchants this year receive an early in the form of an additional selling day. In 2006