Techoholics
Some people may fear information technology
Operations & Fulfillment
THE ERP EDGE
Merchants juggling multiple selling channels have enough challenges these days
Getting Ready for Holiday 2007
Now is the best time to start planning holiday 2007 because your people will remember vividly the good and bad anecdotal incidents from last year and you will also have the operational and benchmark data available.
Having His Say: The 7-Point Customer Service Bill of Rights
This proposed customer service bill of rights is an attempt to force marketers to respect customer
When Good Customer Service Rules Go Bad
Here are some of the most common customer service rules, when to break them, and alternative best practices to apply instead.
Should Customer Service Reps Sell?
Many organizations take the position that customer service representatives shouldn
“Lies, Damn Lies, And Statistics”
Mark Twain once said,
On Racking and Shelving
Don’t know your racking from your shelving? Here’s a primer:
Crossing Into New Territory: The Multibay Vertical Lift Module
The vertical lift module (VLM) was introduced into the material handling industry more than 20 years ago. In that time, we