Five Stratragies for Operational Excellence
Is operational excellence an illusive dream? I think not, but it is a definite commitment of time and talent every day. Below are five steps that will help you achieve this goal.
Operations & Fulfillment
Six Tips for Going Green
Taking environmental issues into consideration when making business decisions is gaining popularity not only as a way for companies to be more socially responsible but also as a strategy capable of producing tangible bottom-line business benefits.
“Are You Looking? Are You Listening?”
Feedback from either employees or customers is a gift. And if you use it well, it
Principles to Stand On
Organizations must rest upon a solid foundation, one that drives management practices, technology acquisitions, and customer relationships. Without a foundation, contact centers will crumble due to increasing costs and decreasing customer and employee satisfaction.
A Strong Case for Call-Center Certification
During a recent best-practice study, a call-center certification tale piqued my curiosity. I must admit to becoming a little jaded because of all the call-center certifications that have come and gone in my 20-plus years in this industry. But the one was different.
Survey: Good DM Candidates Hard to Find
Almost a quarter of direct marketers surveyed by an Owatonna, MN-based headhunter are finding it
Questions, Ire Rise from Utah’s “Do Not Bid” Trademark Law
(Searchline) A little-noticed bill passed by the Utah legislature in February will let businesses based in that state enter their trademarks into a state registry and police their use as triggers for search marketing to Utah residents.
Live from AOTA 07: Microsoft Says Sender ID Helps Vs. Spam
Boston–Microsoft announced that its e-mail authentication scheme has helped it make a serious dent in the amount of spam reaching Windows Live Hotmail accounts.
Best Practices in Returns Policies
Based on Opinion Research Corp.
The Software Corner
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT.