Finding and retaining the best workers
In almost every case, extraordinary distribution centers are distinguished by the quality of their staff. The better your people, the less money you spend
Operations & Fulfillment
Fastest. Order. Ever.
A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company
SPOTLIGHT ON NCOF
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),
RESOURCE GUIDE: POS software
Historically point-of-sale (POS) systems didn’t do much more than record customers’ purchases and calculate change. Today’s systems, however, can administer
On picking and packing
Most companies understand the importance of following best practices but many don’t know exactly what those practices are. That’s where Kate Vitasek,
Postal Service releases rate case updates
The U.S. Postal Service in January released revisions to its proposed mailing standards as part of the pending rate case, which if approved will be implemented
Disney’s DC magic
In March 2006, the direct marketing arm of Disney ceased catalog production and transitioned to an online-only model, changing its name from Disney Direct
Review and Renew
Multichannel merchants today face two fundamental challenges: Customer loyalty is declining, and competition is increasing. While these are forces that
A new look at the org chart
Remember when the big debate was whether an Internet-based business could be housed inside a traditional catalog business or division, whether it had
Sizing up SaaS
Software as a service, or SaaS, is arguably the most talked-about trend in IT. Bill McNee, CEO of Westport, CT-based research firm Saugatuck Technology,