Caveats of Buying Second-Hand Equipment
Buying used equipment can save you money up front. But it can also cost you more in the long run. Keep these stipulations in mind when considering preowned equipment.
Operations & Fulfillment
Miles Kimball to Move Contact Center
Gifts and housewares mailer Miles Kimball Co. will close its Las Vegas contact center on March 16 and move more than 100 jobs to Oshkosh, WI.
Supporting Telephone, E-mail and Chat Inquiries
Can one agent handle telephone, e-mail, and chat inquries? And is that even a good idea? That depends on the communication skills you evaluated your agents on prior to hiring them and/or any additional training you have provided them since. Verbal and written communication skills are two distinct competencies, and being well-versed in one doesn’t necessarily guarantee success in the other.
Four Steps in Selecting a Business System
Whether your company needs a commercially packaged warehouse management system, point of sales system, an inventory control system, a direct-to-customer order management system –or some combination of the aforementioned, selecting of the right system is a major undertaking.
Quick Tip: Behold the Mouse Cart
Are you looking to build a better mouse trap in your facility? You might start with the mouse cart. What’s a mouse cart, you ask? The mouse cart is a unique vehicle that can get a picker quickly around the facility. It is ideal for instances that require long travels between picks.
How You Can Harvest Acres of Diamonds
You wouldn’t think many operations execs could learn from book but
Survey: Outsourcing Still Maturing
A recent survey from Raleigh, NC-based supply chain solutions provider Tompkins Associates finds that despite its rapid growth, outsourcing is still a maturing industry,
Four Principles of Strategic Planning
One of the best things about being a consultant is the opportunity to see so many kinds of businesses.
Leveraging Technology for Fulfillment Success
Technology is the cornerstone of an efficient fulfillment operation. It