As a principal consultant with Latitude Associates, I was the project manager for the recent upgrade of the American Chemistry Council (ACC) Website. Certainly Website upgrades are nothing new, nor are they always newsworthy. But I thought this case study was worth sharing in part because of the dramatic increase in orders received by the ACC online store
Although the number of government workers with SmartPay credit cards has declined, workers spent 2% more with the cards during fiscal 2006 than they had the previous year.
Interior protective packaging helps products survive shipment from their point of manufacture to their ultimate point of use, we generally consider that these protective materials or systems will be designed to perform one or more of the following functions: cushioning, surface protection and void fill.
Time-utilization measurement is a bane of most contact center managers and definitely a pain for contact center agents. But without it, we might as well close up shop and go home.
Voice over Internet protocol (VoIP) has quickly infiltrated the telecommunications industry, helping small and midsize businesses to save money and increase productivity. Once a business decides to implement VoIP technology, however, it has additional decisions to make regarding the type of VoIP solution that will best meet its needs
If self-management is so important, though, what can a manager do to help develop an inexperienced supervisor? In other words, can you help others learn to manage themselves so that they can go on to manage others? Remarkably, you can. The techniques you
A small item sorter can dramatically increase your pick rates by allowing you to select requirements for many orders all at the same time.
Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we’ve determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned.
Most merchants need to accept credit cards in one form or another to survive in the current payment environment. Here are some tips to achieve the best merchant service relationship possible.