Eco-Friendly Operations

| MCM staff

Given that interest in global warming is heating up and that fuel costs have risen considerably in recent years, many companies are seeking ways to be

Now listen to this

| MCM staff

For the past three years Corporate Express, a $4.6 billion supplier of office products, has relied on voice-directed technology to drive its unit-picking

Getting a read on operations

| MCM staff

Eric Cohen is the vice president of operations and merchandise planning for Delray Beach, FL-based Levenger, which describes itself as selling tools for

Juggling Web AND Phone Contacts

| Curt Barry

The average multichannel merchant reports that up to 40% of direct sales come through the Internet, according to research conducted by my firm, F. Curtis

Micro Managing

| Ken Magill

Since the late ’90s, multichannel merchants have had seared into their brains the phrase The competition is just a click away. Fair enough, but more and

Creativity Comes Alive

| Andrea Syverson

The words of the author/theologian/educator/civil-rights leader Howard Thurman stopped me in my tracks: Don’t ask yourself what the world needs. Ask yourself

ONE-PAGE CHECKOUT

| Heather Retzlaff

Online merchants have been kicking around the idea of single-screen checkout as a better, faster process for years now, and many marketers have in fact