Examining the Realities: An Analysis of Today’s Call Center Metrics
Contact centers are data-rich environments, with detailed information available from a multitude of systems on every minute step of each interaction
Operations & Fulfillment
UPS’ Eskew Letter: Don’t Blame Us
In a letter obtained by the O+F Advisor, United Parcel Service (UPS) chairman/CEO Michael L. Eskew says his organization is being incorrectly depicted as the villain in the postal reform issue.
WERC Salary Survey: VP Logistics is Tops
If you’re a vice president of logistics, chances are you’re walking around with a few more dollars in your pocket than your counterparts, at least according to 2006 Warehousing Sales and Wages guide from the Warehousing and Education Research Council.
President Signs SAFE bill into Law
As expected, President Bush signed the Security and Accountability for Every Port Act (SAFE) into law on Oct. 13. Congress passed the legislation on Sept. 30, by a vote of 409 to 2 in the House of Representatives. In May, the U.S. House of Representatives overwhelmingly voted to pass H.R. 4954, the Security and Accountability for Every Port Act.
New Feature! Industry Insight
This month we introduce Industry Insight, courtesy of NextAction, a Westminster, CO-based database marketing services provider. Each month NextAction will share sales and channel data compiled from more than 1,100 multichannel merchants
Cost-Effective Alternatives for LPL Shipments Offered by UPS and FedEx
Many businesses are unaware of how much they could save by choosing UPS Hundredweight or FedEx Multiweight when sending merchandise on partial pallets, or less-than-pallet loads (LPLs).
5 Steps to Shape-Based Postage Compliance
You’ve probably heard that the U.S. Postal Service has filed to raise rates again in May 2007. But the proposed rates follow a more complex pricing structure than the flat 5.4% increase implemented last January. For the first time, the rate structure will rely on shape, as well as weight.
USPS Releases Details of Rate Case
Last week the U.S. Postal Service released details of its pending rate case, which if approved will be implemented in mid-2007.
USPS Releases Proposed Parcel Standards
The U.S. Postal Service has released its proposed mailing standards as part of the rate case introduced on May 3. While much of the focus has been on what the changes will mean to catalog production and circulation