I Spy
Identity theft has been all over the media during the past year, and with good reason: It’s an increasing problem for both consumers and merchants. According
Operations & Fulfillment
Streamlining reverse logistics
The returns management process is undergoing an extreme makeover. Refusing to remain a neglected supply chain component pushed off into a dark corner,
TIDBITS
Datavantage buys CommercialWare Natick, MA-based CommercialWare was sold on Feb. 1 for $13.2 million to Cleveland-based Datavantage, a subsidiary of Micros
That’s a Wrap
If your company caters to gift-givers, providing gift-wrapping services can be a point of differentiation that wins you the sale from your competitors.
Assurance policy
Daniel Knight is the director for fulfillment quality assurance (QA) for Home Shopping Network’s Roanoke, VA, distribution center. HSN is part of New
Service with a snarl
Here’s a disturbing sign of the times: Younger consumers are so accustomed to poor customer service that they’ve come to expect it, according to a study
Taking Measure of Picking
We don’t have to tell you that improving profitability is the number-one driving force in today’s operating environment. Honing your picking productivity
Many happy returns?
Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to
The buzz from Buzz
Buzz Van Santvoord is the vice president of fulfillment and facility management for 1-800-Flowers.com’s Children’s Group and Plow & Hearth titles. As
What’s in storage
There is nothing more frustrating for a distribution manager than walking by dust-shrouded pallets in a prime picking zone. The overly optimistic merchant