Analyze This
Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement
Operations & Fulfillment
Service Call
Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency
DIMensional Precision
It’s not just for carry-on luggage any more size and weight restrictions are getting tighter everywhere. Recent changes by major freight carriers to the
Distributors Lukewarm on IT
The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research
Culture Clash
With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good
MORTAL COMBAT
Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.
Weights and Measures
A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and
India Inc.
There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond
Customer Service
DR. JON ANTONDirector, Benchmark ResearchCCDQ, Purdue University We all have our own stories of customer service nightmares. Our favorite is the time
Out of Order
Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want