Manual to Automatic
RETURNS MEAN TROUBLE and expense at either end of the supply chain, and the larger the business, the larger the potential headache of returns. Just ask
Operations & Fulfillment
Customer Service
There’s very little the world can throw at U.S. consumers to keep them from spending money, a reporter for CNN/Money wrote in February 2003. Consumers
Backed Up
The holidays are over, and the returns are flooding in. But there are ways to keep those periwinkle turtlenecks from choking your warehouse, says the
Alloy Ends 3Q in the Black
New York-based cataloger and marketing firm Alloy reported a third-quarter profit thanks largely to lower operational and legal expenses and higher net merchandise sales
opinion & response
Rosy Deal for Shriver The latest celebrity to have a rose named after her is none other than California’s first lady, Maria Shriver. The daughter of the
Penney Catalog Head Resigns
Two weeks after being passed over for the position of chairman/CEO of J.C. Penney Corp., Vanessa Castagna, chairman/CEO of the company’s stores, catalog, and Internet, resigned.
Creating a Realistic IT Spending Plan
As a major capital investment, enterprise systems play a significant role in the corporate budgeting process for any direct merchant. No matter how you
Logistics Binge
Operations may be slender these days, but the conference menu isn’t. Low-carb aficionados will cringe at what attendees consumed at this year’s Council
Weaklings Need Not Apply
Stuck with a wimpy logistics manager? Your business is as good as dead if you can’t deliver products properly, warns William Conroy, president of Tyler
Nouveau Niche
When Barnes & Noble, the national book chain, decided to offer same-day delivery in Manhattan for customers who ordered through its e-commerce site, it