Advances in Bar Coding
All the talk about radio frequency identification technology makes it easy to believe that traditional bar codes are on their last legs. Not so, according
Operations & Fulfillment
Chain Reaction
STRETCH YOUR SUPPLY CHAIN MUSCLES! U.S. Manufacturers’ 2004 Supply Chain Mandate, a report from Forrester Research Inc., advises companies looking to
Big-Picture Benchmarks
WHEN IT COMES TO BENCHMARKING, successful companies don’t let the numbers speak for themselves. These organizations look at the larger picture, comparing
Review The Shipping News
I rented this movie expecting it to actually be about shipping. Boy, was I ever wrong! This was a real disappointment, and I can’t understand why they
3PLs Upgrade, Become 4PLs
In a move certain to raise the stakes in the world of logistics outsourcing, 3PLs have announced their intention to become 4PLs in the near future. Outsourcing
Easy Returns Draw Repeat Sales
Retailers
Opinion and Response
HAVING HIS SAY A Guide to Grassroots Action Chris Bradley, president of Portland, ME-based bedding cataloger Cuddledown of Maine, on acting locally to
The Ones to Watch
As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next
Chapter 7: Monitoring
WHY MONITOR? As you will see, most centers monitor, especially phone calls. And the reasons why they monitor, according to an ICMI/ACNielsen Study done
Chapter 6: Training Curriculum
In their book Customer Service and Human Experience, Drs. D’Ausilio and Anton, who believe that core competencies should be customized for each client,