Innocents Abroad
EVER SINCE O+F STARTED A DEBATE on offshore outsourcing in its weekly e-newsletter back in August, we have been deluged with e-mails from readers. Feedback
Operations & Fulfillment
Buy Now, Pay Later
Retailers may pride themselves on being but not, alas, when it comes to online payment options. Thus far in cyber space, there has been only one way to
The Family That E-Checks Together
Hate licking envelopes? So do I. I used to hate licking stamps, but since they became self-stick I no longer have that excuse. Still, I find the whole
Shoppers Fear Online Fraud
The rise in cyber crime hasn’t gone unnoticed by online shoppers. A recent study by Forrester Research Inc. found that consumer confidence in online credit
Not My SKU
Something about returns suggests error someone, somehow, has miscalculated. That aura has helped establish a market for companies such as Liquidation.com,
Project Post-mortem
Here’s an all-too-familiar scenario: A project team spends six months of late nights and cold pizza working to go live with a new system. Then the go
Battling Today’s Economic Doldrums
POLITICAL AND ECONOMIC conditions seem bleak. Unemployment levels are near all-time highs. Small-parcel delivery costs are rising faster than anyone’s
Bricks Aid Clicks
IN THE DAYS when the Web grocery business produced spectacular flops like Webvan, the South African grocery Pick ‘n Pay began developing its business
Operations and Management: Small Catalogers, Big-Time Speed
Catalogers that receive tens or hundreds of thousands of orders a day, such as Lands’ End and L.L. Bean, have long had a dedicated Internet connection
Born Again
Can it really be only five years since online consumers were first identified? Forrester Research Inc. claims first to have defined this creature in a