Three Ways to Go From Bricks to Clicks
It’s the rare merchant these days who doesn’t sell through multiple channels, but the process of coordinating those channels particularly off-line and
Operations & Fulfillment
Psyched Up
Two heads are better than one. That’s probably the simplest way to describe the advantages of collaborative supply chain forecasting. Business processes,
Opinion and Response
HAVING HIS SAY Steve Sorensen, menswear copy director of Warren, PA-based Blair Corp., on the importance of copy voice. Her voice was ever soft, gentle,
Shopping in a Coffin-Cold Aisle
THE MOOD at the National Retail Federation’s annual conference wasn’t so much downbeat as might be expected as erratic: up one minute, down the next.
Operations and Management: Sophisticated Self-Service
If you’ve ever subscribed to the Book of the Month Club, you’re familiar with auto-replenishment: The customer places one order and then takes delivery
Software Giants Lead Retail Ranking
In any rating of the biggest and the best in retail, it is tempting to go for sales volume and ignore other, less obvious factors. One ranking that does
Best Practices in the Worst of Times
Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic
A WINNING Combination
Three years ago, when Circuit City was puzzling over how to set up its e-commerce fulfillment system, the electronics retailer could have gone in any
You Can’t Keep a Good Man Down
IN THIS DEPRESSING JOB MARKET, I’ve met with numerous managers who are looking for advice, referrals, or sometimes just a pleasant conversation with someone
Wad-Waf’s Formula for Keeping Customers
OK, THAT COMPANY’S NAME may sound suspiciously like another you hear bandied about a lot these days, but we promise you it isn’t that one. Wad-Waf is