Talking Heads
I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog
Operations & Fulfillment
A Death in the Family
Reporters are often compared with vultures, circling near-corpses and waiting for them to die. And I did feel somewhat like a bird of prey while following
Last Tangle in Paris
If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
Alloy Allies With CosmoGIRL
New York
PC Connection’s Net Income Drops 83%
Merrimack, NH
PC Mall in the Black
Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing
Alloy Acquires CASS Communications
New York
Airplane!
My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,
Have It Your Way
Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give