CUSTOM BLENDS
Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
Operations & Fulfillment
Can This Relationship Be Saved?
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
Chain Reaction
Paper-driven processes invariably push up operating costs Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional
Civil Discourse
Periodic meetings are needed in units with four or more workers In the work that I do with client companies on targeted change and improvement programs,
PC Connection to Buy Cyberian Outpost
Merrimack, NH
Alloy Teams with “Elle Girl”
New York–Teen apparel and accessories cataloger Alloy Online and Hachette Filipacchi Magazines have partnered to develop editorial content and technology
Ahead of the Game
As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel
ALL IN THE FAMILY
When the holiday season draws near, magazines dispense healthy doses of advice on how to survive family gatherings. Clearly, these are hugely stressful
Crossing the Bar
Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods