Lashback
When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers
Operations & Fulfillment
FORBIDDEN CITY
In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger
Keep IT Happy
When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies
PC Cataloger Changes Names for Second Time in a Year
Torrance, CA–Less than a year after formally changing its name from Creative Computers to IdeaMall last summer, this holding company of two computer
PC Cataloger Changes Names for Second Time in a Year
Torrance, CA–Less than a year after formally changing its name from Creative Computers to IdeaMall last summer, this holding company of two computer
Alloy Acquires Carnegie Communications
New York–Teen apparel and accessories cataloger Alloy has acquired Carnegie Communications, a publisher of college admissions resources. Under the terms
WELL DEFINED
Estimation Sampling: A mini physical inventory involving 5% to 10% of products. Standard receiving and shipping cut-offs remain. The results are used
*WAR GAMES
Would Waterloo have turned out differently if Napoleon had taken along a laptop? Perhaps not, but computer simulation models can serve as advanced tactical
Merry Christmas, or Else
According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online
BODY PARTS
The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you