Taming the Beast
International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country
Operations & Fulfillment
Run for Cover
Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes
ABC 123
You’ve figured out your operations costs and allocated them correctly, as described in Part One of this article (November/December 2000). How do you use
soup it up
Turbocharge your facility with a snag-free systems retrofit What’s certain in this world besides death and taxes (apologies to Benjamin Franklin)? Lack
Alternative Media
MARK, FORE, AND STRIKE The list of buyers from women’s apparel cataloger Mark, Fore, and Strike is now selectable by the home address of Internet buyers.
Alternative Media
SIRIUS PRODUCTS TCI Direct is the new manager for the Sirius Products database of active buyers. These more than 650,000 buyers have spent an average
Computer Solutions’ ORDER POWER!
More and more multi-channel businesses are looking for AS/400-based direct-to-customer management systems these days. Miami-based Computer Solutions Inc.
Alternative Media
DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers
Returns.com
Return.com is a comprehensive return service provider with integrated solutions offering face-to-face servicing, returned inventory processing and streamlined
Overweight Teens a Plus for New Apparel Catalog
Research compiled by the Mayo Clinic indicates that 20% of U.S. adolescents – including an estimated 8.5 million teen girls – are overweight. That’s part