How are companies integrating social media in the contact center?
As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.
Operations & Fulfillment
The Omnichannel OMS Empowers the Retail Operation of the Future
While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future?
USPS Rate Increases Not Expected to Materially Impact Volume, Share
While the USPS’ new parcel shipping price increases are the first in three years, the move is not expected to drive significant volume or market share away.
Pitney Bowes Acquires Transportation Management Firm Enroute
Pitney Bowes announced the acquisition of Enroute Systems Corporation, a cloud-based, software-as-a-service transportation management solution provider.
Amazon to Buy Out French Delivery Company
In its continuing march toward setting up its own logistics and shipping operations, Amazon plans to acquire French package-delivery company Colis Privé.
Amazon Opening New Pickup Location at UPenn
Amazon has announced Amazon@Penn, a staffed package pickup point to be opened on the University of Pennsylvania campus, the first at an Ivy League school.
4 Steps to Make International Shipping Simple
Selling cross-border has become a major moneymaker for corporations and small businesses alike. Still, many merchants find the thought of exporting daunting. Here are four simple steps to make international shipping a breeze
6 Ways You Can Bring Innovation to Your Fulfillment Operations
At the start of a new year, how can you infuse innovative thinking throughout your fulfillment operations? Here are 6 ways to get the process jump started.
What is the Best Warehouse Management System Technology for Retailers?
If you’re a retailer and looking to invest in new Warehouse Management System Technology, we’ve put together some resources to help you in your search.
Finish Line Supply Chain System Issues Hit Q3 Numbers
Supply chain issues tied to new OMS and WMS systems led to inventory shortfalls and poor third quarter results for sporting apparel retailer Finish Line.