UberRUSH, Shopify Offer Free Same-Day Delivery until Christmas Eve
Luring last-minute shoppers and merchants, Shopify and UberRUSH are offering free same-day delivery until Dec. 24 in New York, Chicago and San Francisco.
Operations & Fulfillment
Carriers Laboring to Keep Up With Holiday Ecommerce Deluge
UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.
Omnichannel Retailer, Watch Out For These Customer Experience Hurdles
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data
Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.
The ABCs of Preventing Shipping Damage, Part II
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
How To Create an Award-Winning Ecommerce Packaging Experience
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel … Continue Reading →
Cyber Weekend Ecommerce Surge Slows Carrier Networks
Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.
Week in Review: Will There Be Walmart Pay Evangelists in 2016?
Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer.
Some Would Return Gifts, Shop on Christmas Day, Report Finds
Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.
Poor Customer Service Affecting Businesses
A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake.