Why Drop Shipping is Your Power Tool for Merchandising
Drop shipping has the potential to be your intimate tool for merchandising and product curation. Here are numerous ways it can boost your business
Operations & Fulfillment
3 Things You Must Know About Ecommerce Order Fulfillment
To be successful as an ecommerce seller, you have to do a lot of things right, and one of them is order fulfillment. Find out how free trumps fast, how too many customer choices can cause issues, and how multi-unit shipments lead to efficiencies.
Outsourcing and OMS: When Does It Make Sense?
Whether they’re shopping from a smartphone, PC, an in-store kiosk or a catalog, today’s consumers expect a seamless experience across channels and devices. The delivery of that optimal omnichannel customer experience requires a robust order management system (OMS). Here are four questions to think about when deciding whether outsourcing your order management system makes sense for your business.
4 Ways to Take Advantage of the Booming Ecommerce Market
Online retail is expected to grow 8-12% this year (3x higher than the wider industry growth) with sales predicted to be between $427 and $443 billion, according to the National Retail Federation. This means that online retailers need to be on their A game now more than ever, especially focusing on seamless branding, efficient automation and stellar customer service. Here are four strategies to keep in mind when examining the marketing and shipping aspects of your business.
How JackThreads Brought Social Media in the Contact Center
The contact center is not just about answering complaints from customers anymore. In fact, it has evolved into much more for JackThreads. The online mens apparel brand made social media and engagement the focus in the contact center in an effort to provide a positive experience for its customers. See how social media played such a role.
How Retailers Can Better Leverage Vendors
Take a moment to think about your ideal customer. The easy answer might be “the person who spends the most money,” but there’s really so much more that composes an ideal customer. Here is how you can choose the right vendors to fit all the needs of the customer.
5 Ways Your DTC Competitors Plan to Beat You This Year
If your fulfillment is unchanged in the past five years, chances are your DTC competitors are changing systems, increasing productivity and lowering costs. Here are 5 ways your competitors are planning to beat you this year.
eBags On the Importance of Consistent Brand Communication
Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.
Operations Summit 2017 Once Again a Jam-Packed Affair
Next week the team at Multichannel Merchant is eager to join 800+ professionals from across the spectrum of direct-to-customer and ecommerce operations and fulfillment at the David L. Lawrence Convention Center in Pittsburgh, PA for our fifth annual event. Looking forward to seeing you all there!