Report Identifies Digital Disruption in Global Post and Parcel Industry
Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.
Operations & Fulfillment
Retailers Matching Supply and Demand of Holiday Merchandise
December’s import cargo volume at major container ports will be the same as 2014 as stores bring in the last round of holiday merchandise, the NRF said.
The ABCs of Preventing Shipping Damage, Part I
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
Increased Shipping Costs Continue to Affect Merchants
Shipping costs are continuing to rise for ecommerce and direct-to-customer merchants using the major carriers. What are they doing to address the issue?
DSW Launches In-Store Pickup and Ship-to-Store
eBay Enterprise, an omnichannel commerce provider, announced Designer Shoe Warehouse , a footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores.
Is Your Customer Service Performance Building Confidence and Loyalty?
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Week in Review: Cyber Weekend Hits On All Cylinders
A blowout Cyber Weekend 2015 topped the news and happenings we were watching this week in ecommerce, marketing and direct-to-customer operations.
Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…
Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping … Continue Reading →
3 Steps to Establishing a Profitable Order Fulfillment Process
In a world of constrained resources, companies can no longer rely on a one-size-fits-all approach to order promising and fulfillment.